Contact us

We're here to help with any questions about your order, our products, or your shopping experience.

How to reach us

• Email: support@getapy.com

Hours: Monday to Friday, 9:00–17:00 CET

Email is the fastest way to get a clear, written answer. For order issues, please include your order number — it helps us reply faster.

Send us a message

Use the form below — we'll reply by email.

When you'll hear back

We aim to reply to all messages within 1–2 business days. Emails sent on weekends or German public holidays get a reply on the next business day.

Looking for something specific?

• Tracking your order — see Shipping & Delivery
• Returns or exchanges — see Returns & Refunds
• Legal entity, VAT, Impressum — see Legal Notice